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Registering
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(Q) How do I register?
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(A) Registration on ecruze.com is very easy. Simply click on the "register" link found on both the header and footer navigation sections and complete the required fields. Registration is encrypted to increase your protection.
Once registration has been completed, you will receive an automated response to the e-mail address supplied which will require you to confirm receipt via a link. |
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(Q) I'm under 16 and can't signup?
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(A) In accordance with standard law under 16's cannot participate in auctions as they are legal binding contracts |
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Security
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(Q) Is Ecruze.com secure?
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(A) Ecruze.com checks to ensure the safety of our members and will work closely with PayPal and credit card companies to prevent fraudulent usage. Your registraton data must agree with your PayPal or Credit Card data.
Also, check at the lower status bar of your browser page, there should be a key or padlock icon on a secure page or site. |
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(Q) What is your privacy policy
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(A) Please be assured that ecruze.com will never give any personal information such as personal registration information, email addresses, etc. to anyone unless it involves illegal matters and is requested by law enforcement. We have all these details available in our Privacy Policy on site. |
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(Q) What are "3 Strikes"?
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(A) "3 Stikes" is a policy concerning non-shipping sellers (NSS) and non-paying bidders (NPB). Ecruze.com would like all members to make best efforts to make contact and stay in communication with all parties involved where possible. In the event that an abuse report is completed against a member, ecruze.com will conduct an investigation and may issue a warning to the party involved. On receipt of a third warning the account will be frozen and the user banned from future transactions on the site. Furthermore, in the event that a dispute cannot be settled in-house and the buyer pays for goods which are not supplied, it is technically theft and all information may be past to the Police. |
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Selling
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(Q) How can I list an item?
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(A) You must first be a registered member. Once you have registered simply login to your account and click on the "Sell" link. The first thing to do is select a general category for your item, note that you can choose a more specific category further into the listing process. You can then enter in your chosen settings and item description |
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(Q) How can I keep track of items I'm selling?
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(A) You can keep an eye on everything you are selling by visiting your members area and selecting the "selling" page. |
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(Q) Can I use HTML when listing an item?
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(A) Yes you can, however we recomend you use basic tags as complex HTML descriptions may not display correctly. |
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(Q) My Picture does not appear?
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(A) All pictures uploaded must be less than or equal to 400kb in size. Images larger than this will not be added to your items page. There are many free applications on the internet that will provide you with the ability to reduce the size of your image without loosing quality. Sites such as http://www.downloads.com are a fantastic source to find trial out software before you buy. |
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(Q) My auction time has increased!?
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(A) ecruze.com has implemented an anti-sniping tool that is designed to reduce last minute bids in an effort to win auction items. In the event that a bid is made on your auction item with a short time remaining. Anti-Snipe will automatically increment your auction time. |
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(Q) How long should i wait for contact from buyer/seller?
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(A) Buyers and sellers should make best efforts to establish contact.contact with each other as soon as possible. It is fine for you to make the first contact with the seller, using the seller’s email address provided in the End of Auction email. |
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(Q) How do i get in contact with seller?
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(A) You can contact any ecruze seller by clicking on the "Ask seller a question" link on the item page. This feature enables you to send an email to a seller, even if you have not yet bid on or purchased the item. |
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(Q) How do i bid/buy an item?
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(A)Find an item.
Enter keywords into the Search box located at the top of any ecruze page. You can also browse through our categories.
Learn about the item you found.
Read the item description carefully. If you have any questions about the item, you can ask the seller by clicking the 'Ask seller a question' link.
Review the seller's feedback.
View the seller’s reputation on ecruze by looking at their feedback score. Also read the comments left by the seller's previous buyers to be sure that this is a seller you feel you can trust.
Watch an auction.
Watch an item and take a moment to consider other auctions.
Bid or Buy It Now.
Once you've found the item you want, you can place a bid or purchase the item instantly using Buy It Now. Check the item page to see what purchase options are available to you.
Pay for the item.
After you've won or purchased the item, send your payment to the seller. If the seller offers PayPal, clicking on the Pay Now button on the item page will allow you to pay quickly and easily with your credit card or bank account. You will also be sent an email with information on how to pay and where you should send payment. |
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(Q) Can I retract and auction before it ends?
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(A) If there are no bids on the item and there is more than 24 hours to go, then Yes. If there are bids on it and/or less than 24 hours you would need to contact support@ecruze.com to remove the item. Items can be deleted in the member's area under "Selling". |
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(Q) I use Paypal on ebay, does it work the same?
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(A) Ecruze.com works with PayPal the same as you would use it on eBay. |
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(Q) I just sold an item, what do i do now?
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(A) Congratulations! First, log into your online Garage, click on SELLING, scroll down to SOLD ITEMS, and click on VIEW CONTACT DETAILS, your buyer's contact information will be there.
It is advisable to make contact with your buyer to verify details, such as amount of items ordered, color, size or other variables. It is possible that two items were clicked when only one was wanted, and it is better to find out now, than after invoicing, in case of minor computer or system problems.
Please leave appropriate feedback for your buyer. |
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(Q) How do i relist and item?
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(A) Click "My Garage" from the top to take you into your garage.
Click on "Selling" from within your garage in the left hand pane. Your live items will be listed first. Next to each item is a link to "sell similar", "edit" or "remove". You can add a similar item by clicking on "sell similar".
If the item has ended, it will be listed below the live items, tick on the relist box, and the delete box, scroll down and click to "Make Changes". If you do not tick "delete", the item will remain in the closed section. Any premium enhancements previous listed will remain in effect. If you do not want the premium enhancements, click "Relist Similar" and you can un-tick the chosen enhancements. Then tick "delete" after the item has been relisted.
For an added convenience, you can click the ALL under Relist and Delete. All items will be ticked, click "Make Changes"
If the Item was sold, you can relist if you have similar items. Do not delete "sold items" until you have invoiced your customer and left or received feedback. |
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(Q) What is the image size limit?
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(A) You may add up to 3 pictures of 500kb each to your item listings in .jpeg, .png, .gif, or .img format.
If you have problems uploading, check that your security software is allowing communication with ecruze.com. You may have to disable your software momentarily.
If problems continue, check the file extensions are visible. One person may have this problem, another may not.
Of course, if all else fails, you can contact support@ecruze.com or submit a ticket in the FAQ Support Board. |
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Buying
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(Q) I have won an item, what do i do now?
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Congratulations! Once a successful auction has closed, the seller will be contacting you shortly. Ecruze.com also has an Instant Payment facility. If you are positive of the total, you can see the seller's details on the first page in your online Garage. Click on VIEW CONTACT DETAILS.
If you have made multiple purchases from the same seller, you will want to wait for an invoice from the seller.
Please leave appropriate feedback for your seller. |
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(Q) The seller has not made contact with me?
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First, check your "junk" or "spam" email folder, the email may have been inadvertently misdirected. If it has been a reasonable amount of time and you receive no contact from the seller, please e-mail then at the address provided in an effort to resolve. In the event you still do not receive and contact from the seller, file an "abuse" report, and leave negative feedback. Non-shipping sellers have the same "3 Strikes, You're Out" policy as non-paying bidders. |
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(Q) What protection is there on my purchases?
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Ecruze.com strongly advises paying by PayPal and using the security features they have in place. All our PayPal verified sellers have paid a verification fee to use the site, meaning they all have a valid PayPal account. Before submitting a payment, contact should be made with the seller by email to make sure the seller still has the items and any other details you may require. PayPal also offers a buyer protection program which the seller can quite easily take advantage of from their account. PayPal also offers a 30 day guarantee. Please check with PayPal about policies available.
As always we want buyers to use common sense when making purchases. By using PayPal's facilities there is no reason why anything should go wrong with your purchase.
Lastly, failing all the above, use the "abuse report" link in the members area, detailing auction number and title, seller's name and any other information you think would be helpful. The Administration Team may be aware of other issues regarding the seller and will respond appropriately. Leave negative feedback. NSS (non-shipping sellers) are subject to the same "3 strikes, You're Out" policy as NPB (nonpaying bidders). |
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(Q) How can i check a sellers feedback?
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Go to an item listed by the seller in question, look to the right hand side in the item headers. The seller's name will have a star if they have feedback. Click on the star. All previous feedback will be documented. Feedback ratings are also posted in a table for quick reference. |
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(Q) How can i place a bid?
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(A) To place a bid on an item you must first login to your account. Once logged in a bidding box will be displayed at bottom of all auction pages. You can use this box to place your chosen bid |
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(Q) How can i keep track of items i am bidding on?
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(A) You can keep an eye on everything you are bidding on by visiting your members area and selecting the "bidding" page. |
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(Q) How do i know that i am outbid on an auction?
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(A) Our auction system will automatically notify you via email if you are outbid. |
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General
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(Q) What resolution is ecruze.com best viewd in?
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(A) Ecruze.com is best viewed using 1024x768 |
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(Q) What is Sniping feature?
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(A) If a user places a bid within Sniping Time of auction close, that auction will be automatically extended by 15 minutes. This is to ensure that all users have a chance to win auctions fairly. |
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Fees
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Are payments to sellers secure?
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Ecruze.com uses SSL to provide its users with security when logging into the site. This means that you are protected against others seeing your confidential information at login. As with similar auction sites, ecruze utilizes the power of other sites to ensure that your transactions are 100% secure. On selecting, an item to purchase the buyer is redirected to their proffered payment site. This ensures that you are 100% happy with any transaction entered into. |
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What does ecruze.com charge?
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There are no charges or fees! Ecurze.com is currently totally free! |
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Abuse
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Why file and abuse report?
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Abuse Reports are used to file NPB/NSS (non paying bidder or non shipping seller) reports. Ecruze.com advises all vendors to keep a copy of all emails are sent or received. ecruze.com administration may require copies in determining action to be taken.
Ecruze.com would ask all members to be patient when dealing with vendors. In some instances, computer crashes, personal problems or unforseen events can impact on communications.
Even though we monitor items listed for illegal content, sometimes one may slip by. If you see an item listed that does not follow the ecruze.com Trading Policy, please file an Abuse Report.
Abuse Report links are found on each item listing header and in your online Garage. |
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My Garage / Members Area
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(Q) I changed my username/password, what do i do?
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Please click "Log in" and use the Lost Password function to reset your password. A new temporary password will be emailed to you. Use the temporary password to log in, then change this password.
At the same location, forgotten log-in names can be retrieved.
For security, Administrators only have access to member's personal information. |
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(Q) How do i change my password?
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Please go to "Details" in your member area to change your password, located at the bottom of the page. |
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(Q) Can i change my username?
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In order to change your user name you will need to email us at support@ecruze.com. This can only be achieved on accounts with no bids or sales currently taking place. |
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(Q) Is there a bulk lister?
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We have a built-in bulk lister which can be found in your online Garage (you will need to register to use this). The bulk lister is very easy to use. Full instructions and examples can be found in your member area.
The new enhancements to the bulk lister will allow ecruze users to import their entire listings with just a few mouse clicks.
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(Q) How do i subscribe/un-subscribe to the ecruze newsletter?
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In your online garage you have a choice to not receive the newsletter. You will, however, receive system notices we feel important enough for all active members as stated in our privacy policy.
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